:root{
  --brand-black:#000000;
  --brand-black-soft:#0b0b0b;
  --brand-white:#ffffff;
  --brand-gold:#C8A96A;
  --brand-gold-2:#b8944f;
  --brand-gray-1:#111111;
  --brand-gray-2:#1a1a1a;
  --brand-gray-3:#666666;
  --brand-gray-4:#d6d6d6;
  --brand-surface:#f5f2ec;
  --container:max(1180px, min(1180px, 92vw));
  --shadow-premium:0 22px 60px rgba(0,0,0,.22);
  --radius-premium:0;
}

body{
  background:var(--brand-white);
  color:var(--brand-black);
  font-family:Inter,system-ui,-apple-system,Segoe UI,Roboto,sans-serif;
}

body.site-premium{ padding-top:92px; }

.container{width:min(1280px, calc(100vw - 48px));}

.site-header{
  position:fixed;
  top:0; left:0; right:0;
  background:rgba(0,0,0,.82);
  border-bottom:1px solid rgba(255,255,255,.12);
  backdrop-filter: blur(14px);
  -webkit-backdrop-filter: blur(14px);
}
.site-header.is-scrolled{background:rgba(0,0,0,.92); box-shadow:0 14px 40px rgba(0,0,0,.35)}
.site-header .row{padding:22px 0; gap:32px;}
.brand{color:#fff; text-transform:uppercase; letter-spacing:.12em; font-weight:800; font-size:.78rem;}
.brand > span:last-child div{font-size:.78rem; line-height:1.2;}
.brand > span:last-child small{color:rgba(255,255,255,.55)!important; font-weight:600!important; letter-spacing:.2em; text-transform:uppercase; font-size:.58rem;}
.brand-mark{
  width:54px; height:54px; border-radius:0; box-shadow:none;
  background:linear-gradient(135deg, rgba(200,169,106,.25), rgba(200,169,106,.08));
  border:1px solid rgba(200,169,106,.55);
  color:var(--brand-gold);
}
.nav{gap:6px; margin-left:auto;}
.nav a{
  color:rgba(255,255,255,.8);
  padding:10px 14px;
  border-radius:0;
  background:transparent!important;
  font-size:.72rem;
  text-transform:uppercase;
  letter-spacing:.24em;
  font-weight:700;
  position:relative;
}
.nav a::after{
  content:""; position:absolute; left:14px; right:14px; bottom:4px; height:1px;
  background:var(--brand-gold); transform:scaleX(0); transform-origin:left;
  transition:transform .3s ease;
}
.nav a:hover,.nav a.active{color:#fff;}
.nav a:hover::after,.nav a.active::after{transform:scaleX(1)}
.site-header .btn-primary{min-height:52px; padding:0 28px; box-shadow:none;}

.btn{
  min-height:56px;
  padding:0 30px;
  border-radius:0;
  text-transform:uppercase;
  letter-spacing:.22em;
  font-size:.72rem;
  font-weight:800;
}
.btn-primary{background:#fff; color:#000; border:1px solid #fff; box-shadow:none;}
.btn-primary:hover{background:var(--brand-gold); border-color:var(--brand-gold); color:#000;}
.btn-outline{background:transparent; color:#fff; border:1px solid rgba(255,255,255,.32);}
.btn-outline:hover{background:#fff; color:#000; border-color:#fff;}
.btn-dark{background:#000; color:#fff; border:1px solid #000;}
.btn-dark:hover{background:var(--brand-gold); border-color:var(--brand-gold); color:#000;}

.hero{
  min-height:calc(100vh - 92px);
  color:#fff;
  position:relative;
  overflow:hidden;
  background:
    linear-gradient(to bottom, rgba(0,0,0,.55), rgba(0,0,0,.15), rgba(0,0,0,.82)),
    url('https://images.unsplash.com/photo-1486406146926-c627a92ad1ab?q=80&w=2070&auto=format&fit=crop') center/cover no-repeat;
}
.hero::before{
  content:""; position:absolute; inset:0;
  background:linear-gradient(90deg, rgba(0,0,0,.68) 0%, rgba(0,0,0,.3) 48%, rgba(0,0,0,.58) 100%);
}
.hero .grid{position:relative; z-index:1; grid-template-columns:minmax(0,1.08fr) minmax(360px,.92fr); gap:48px; align-items:end; padding:92px 0 72px;}
.eyebrow,.hero-eyebrow,.section-kicker{
  display:inline-block;
  padding:0;
  background:none;
  border:none;
  color:var(--brand-gold);
  font-size:.68rem;
  font-weight:800;
  text-transform:uppercase;
  letter-spacing:.42em;
}
.hero h1,.hero h2,.page-hero__title,.page-hero h1{
  margin:18px 0 22px;
  font-size:clamp(1rem,3vw,5rem)!important;
  line-height:.9;
  letter-spacing:-.05em;
  text-transform:uppercase;
  font-weight:800;
}
.hero h2 .accent, .gold{color:var(--brand-gold);}
.hero p,.page-hero__text{
  max-width:740px;
  color:rgba(255,255,255,.78);
  font-size:1.08rem;
  line-height:1.8;
}
.hero-actions,.inline-actions{gap:16px; margin-top:32px;}
.hero-kpis{
  grid-template-columns:repeat(3,1fr);
  gap:18px; margin-top:44px;
}
.kpi{
  background:transparent; border:none; padding:0;
  border-left:1px solid rgba(200,169,106,.42);
  border-radius:0;
  padding-left:18px;
}
.kpi strong,.stat strong{display:block; font-size:3rem; line-height:1; color:var(--brand-gold); font-family: ui-monospace, SFMono-Regular, Menlo, monospace;}
.kpi span,.stat span{display:block; margin-top:10px; color:rgba(255,255,255,.55); text-transform:uppercase; letter-spacing:.22em; font-weight:700; font-size:.62rem;}
.hero-card{
  background:rgba(0,0,0,.55);
  border:1px solid rgba(255,255,255,.1);
  border-radius:0;
  box-shadow:none;
  padding:38px;
  backdrop-filter: blur(6px);
}
.hero-card h3{font-size:2.4rem!important; line-height:1; text-transform:uppercase; letter-spacing:-.03em;}
.hero-card p{color:rgba(255,255,255,.74)!important;}

.section{padding:30px 0;}
.section-tight{padding:30px 0;}
.section-head{align-items:end; margin-bottom:40px;}
.section h2,.section-head h2, .card h2{
  font-size:clamp(1rem,2vw,3rem);
  line-height:.98;
  text-transform:uppercase;
  letter-spacing:-.04em;
  margin:12px 0 8px;
  color:#000;
}
.muted{color:#666; line-height:1.9; font-size:1rem;}
.card, .stat, .timeline-item{
  background:#fff;
  border:1px solid #ece7df;
  border-radius:0;
  box-shadow:none;
  padding:34px;
}
.card:hover,.hero-card:hover,.service-card:hover,.portfolio-card:hover,.kpi-card:hover,.compliance-card:hover,.stat:hover,.timeline-item:hover{transform:none; box-shadow:none;}
.grid-3{gap:26px;}
.grid-2{gap:26px;}
.icon-badge,.card-icon-badge{
  width:70px; height:70px; border-radius:0; background:#111; color:var(--brand-gold); display:grid; place-items:center; font-weight:800; letter-spacing:.2em; text-transform:uppercase; font-size:.7rem;
}
.service-card h3,.portfolio-card h3,.doc-card h3{font-size:1.75rem; text-transform:uppercase; line-height:1.05; margin:22px 0 10px;}
.stats-strip{grid-template-columns:repeat(4,1fr); gap:0; background:#000; border-top:1px solid rgba(255,255,255,.08); border-bottom:1px solid rgba(255,255,255,.08);}
.stat{background:#000; border:none; border-left:1px solid rgba(200,169,106,.18); padding:30px;}
.stat:first-child{border-left:none;}
.stat strong{color:var(--brand-gold);}
.stat span{color:rgba(255,255,255,.55);}
.banner-compliance{
  background:#000; border-radius:0; box-shadow:none; grid-template-columns:1fr auto; border:1px solid rgba(255,255,255,.08); padding:44px;
}
.banner-compliance h2{color:#fff!important; font-size:clamp(2rem,4vw,4rem)!important;}
.page-hero{
  padding:110px 0 60px;
  color:#fff;
  background:
    linear-gradient(to bottom, rgba(0,0,0,.72), rgba(0,0,0,.72)),
    url('https://images.unsplash.com/photo-1503387762-592deb58ef4e?q=80&w=1931&auto=format&fit=crop') center/cover no-repeat;
}
.page-hero .muted,.page-hero__text{color:rgba(255,255,255,.76)!important;}
.metric-pill{background:transparent; border:1px solid rgba(255,255,255,.18); border-radius:0; color:#fff; text-transform:uppercase; letter-spacing:.22em; font-size:.66rem; padding:14px 18px;}
.forms-grid,.forms-grid--compliance{grid-template-columns:minmax(0,1fr) minmax(320px,.82fr); gap:28px;}
form.card, .compliance-form{padding:40px;}
.form-heading h2{font-size:clamp(1rem,2vw,2rem)!important; margin:0 0 12px; text-transform:uppercase;}
.field label,.form-label{font-size:.68rem; text-transform:uppercase; letter-spacing:.24em; color:#5a5a5a; font-weight:800;}
.field input,.field select,.field textarea,.input,.select,.textarea,.file-input{
  min-height:58px; border-radius:0; border:0; border-bottom:1px solid #d9d1c4; background:#fff; padding:15px 0; color:#111;
}
.field textarea,.textarea{min-height:150px; padding:18px; border:1px solid #e5ddd1;}
.field input:focus,.field select:focus,.field textarea:focus,.input:focus,.select:focus,.textarea:focus{box-shadow:none; border-color:var(--brand-gold); transform:none;}
.alert{border-radius:0; padding:18px 22px;}
.compliance-tabs{gap:0; margin-bottom:30px; border-bottom:1px solid #eae3d8;}
.tab-btn{
  background:transparent; border:none; border-bottom:2px solid transparent; border-radius:0; padding:16px 22px; font-size:.72rem; text-transform:uppercase; letter-spacing:.22em;
}
.tab-btn.active{background:transparent; color:#000; border-color:var(--brand-gold);}
.complaint-card{display:flex; flex-direction:column; justify-content:center; gap:10px; min-height:60px; border:1px solid #e5ddd1; padding:20px; transition:border-color .2s ease, background-color .2s ease;}
.complaint-card-icon{width:14px; height:14px; border-radius:50%; border:2px solid var(--brand-gold);}
.complaint-choice input:checked + .complaint-card{border-color:var(--brand-gold); background:#faf6ef;}
.complaint-choice input:checked + .complaint-card .complaint-card-icon{background:var(--brand-gold);}
.complaint-card-text{text-transform:uppercase; letter-spacing:.18em; font-weight:800; font-size:.72rem;}
.inline-note{display:inline-block; border-left:2px solid var(--brand-gold); padding:8px 0 8px 14px; color:#444;}
.file-box{border:1px dashed #d2c4ad; padding:18px;}
.doc-card__top{display:flex; justify-content:space-between; align-items:center; gap:16px;}
.doc-version{font-size:.68rem; text-transform:uppercase; letter-spacing:.22em; color:#666; font-weight:700;}
.compliance-shell{background:#fff; border:1px solid #ece7df; padding:40px;}
.compliance-shell__header{margin-bottom:16px;}
.timeline-item{border-left:1px solid var(--brand-gold);}
.badge{border-radius:0; text-transform:uppercase; letter-spacing:.16em;}
.filters{gap:10px; margin-bottom:28px;}
.filter-chip{border-radius:0; background:#fff; border:1px solid #ded6cb; text-transform:uppercase; letter-spacing:.18em; font-size:.68rem; padding:14px 18px;}
.filter-chip.active{background:#000; border-color:#000; color:#fff;}
.portfolio-card{padding:0; overflow:hidden;}
.portfolio-card img{aspect-ratio:16/12; border-radius:0; filter:grayscale(1); transition:filter .3s ease, transform .5s ease;}
.portfolio-card:hover img{filter:grayscale(0); transform:scale(1.04);}
.portfolio-card .portfolio-copy{padding:28px 28px 30px;}
.portfolio-card .help{padding:0 28px; text-transform:uppercase; letter-spacing:.18em; font-size:.62rem; color:#8b8b8b;}
.portfolio-card .muted,.portfolio-card .detail-copy{padding:0 28px 0;}
.footer{margin-top:0; background:#000; color:rgba(255,255,255,.72);}
.footer .grid{grid-template-columns:1.2fr .8fr .8fr; padding:76px 0;}
.footer h3{color:#fff; text-transform:uppercase; letter-spacing:.18em; font-size:.8rem;}
.footer a:hover{color:var(--brand-gold);}
.footer-meta{margin-top:28px; color:rgba(255,255,255,.42); text-transform:uppercase; letter-spacing:.18em; font-size:.62rem;}
.site-rail{position:absolute; right:28px; top:50%; transform:translateY(-50%) rotate(180deg); writing-mode:vertical-rl; color:rgba(255,255,255,.26); font-size:.56rem; letter-spacing:.62em; text-transform:uppercase; font-weight:800; z-index:1;}
.contact-card-dark{background:#111; color:#fff; border-color:#111;}
.contact-card-dark .muted{color:rgba(255,255,255,.66);}
.contact-meta{display:flex; gap:18px; align-items:flex-start; margin-bottom:26px;}
.contact-icon{width:56px; height:56px; background:#1a1a1a; color:var(--brand-gold); display:grid; place-items:center; font-weight:800; letter-spacing:.16em; text-transform:uppercase;}
.social-links{display:flex; gap:28px; text-transform:uppercase; letter-spacing:.22em; font-size:.68rem; font-weight:800;}
.about-image, .full-bleed-image{min-height:580px; background:url('https://images.unsplash.com/photo-1497366216548-37526070297c?q=80&w=2069&auto=format&fit=crop') center/cover no-repeat;}
.dark-section{background:#000; color:#fff;}
.dark-section .section-kicker{color:var(--brand-gold);}
.dark-section h2,.dark-section h3{color:#fff;}
.dark-section .muted{color:rgba(255,255,255,.7);}
.dark-card{background:#111; border-color:#1e1e1e; color:#fff;}
.dark-card .muted{color:rgba(255,255,255,.68);}
.protocol-result-card{padding:0; overflow:hidden;}
.protocol-result-card__head{background:#000; color:#fff; padding:30px; display:flex; justify-content:space-between; align-items:center; gap:18px;}
.protocol-id{font-family:ui-monospace, SFMono-Regular, Menlo, monospace; font-size:1.6rem; letter-spacing:.14em;}
.protocol-result-card__body{padding:30px;}
.protocol-grid{display:grid; grid-template-columns:repeat(2,1fr); gap:24px;}
.protocol-block-label{display:block; text-transform:uppercase; letter-spacing:.22em; font-size:.62rem; color:#8b8b8b; font-weight:800; margin-bottom:10px;}
.protocol-note{padding:22px; background:#faf7f1; border:1px solid #eadfcf;}

@media (max-width:1024px){
  body.site-premium{padding-top:84px}
  .site-header .row{padding:18px 0;}
  .hero .grid,.forms-grid,.forms-grid--compliance,.grid-3,.grid-2,.footer .grid,.stats-strip,.protocol-grid{grid-template-columns:1fr;}
  .hero-card{order:2}
  .stats-strip{border:none}
  .stat{border-left:none; border-top:1px solid rgba(200,169,106,.18)}
  .site-rail{display:none}
}
@media (max-width:720px){
  .container{width:min(1280px, calc(100vw - 28px));}
  .nav{display:none}
  .hero .grid{padding:64px 0 52px;}
  .section{padding:84px 0;}
  .hero h1,.hero h2,.page-hero__title,.page-hero h1{font-size:clamp(2.6rem,15vw,4.5rem)!important;}
  .brand > span:last-child div{display:none}
  .brand > span:last-child small{display:none}
  .hero-card, .card, .compliance-shell, form.card, .compliance-form{padding:24px}
  .btn{width:100%;}
  .hero-actions,.inline-actions{flex-direction:column; align-items:stretch;}
}
.btn-light{background:#f5f0e7;color:#000;border:1px solid #e6d8bf;}
.btn-light:hover{background:#fff;border-color:#fff;color:#000;}
.result-meta{display:grid;grid-template-columns:1fr auto;gap:16px;align-items:center;padding:20px 0;border-bottom:1px solid #ece7df;margin-bottom:20px;}
.company-reply-box{padding:22px;border:1px solid #eadfcf;background:#faf7f1;margin:18px 0 24px;}
.protocol-modal__dialog{border-radius:0!important;border:1px solid #eadfcf!important;box-shadow:0 30px 80px rgba(0,0,0,.25)!important}
.protocol-modal__icon{background:#000!important;color:var(--brand-gold)!important;border-radius:0!important}
.protocol-modal__protocol{font-family:ui-monospace, SFMono-Regular, Menlo, monospace;color:#000!important;letter-spacing:.2em;text-transform:uppercase;}
.protocol-modal__actions{gap:12px!important}

/* ===== Formulário de denúncia - refinamento máximo ===== */

.compliance-form-modern{
  padding:54px !important;
}

.form-heading--complaint{
  margin-bottom:30px;
}

.form-heading--complaint .muted{
  max-width:760px;
  line-height:1.82;
}

.compliance-form-modern #complaint-form-feedback{
  margin-bottom:20px;
}

.compliance-form-modern .field{
  margin-bottom:26px;
}

.field--complaint-type{
  margin-bottom:34px;
}

.complaint-types--modern{
  display:grid;
  grid-template-columns:repeat(3, minmax(0, 1fr));
  gap:18px;
  margin-top:14px;
}

.complaint-types--modern .complaint-choice{
  display:block;
}

.complaint-types--modern .complaint-choice input{
  position:absolute;
  opacity:0;
  pointer-events:none;
}

.complaint-card--modern{
  min-height:80px;
  display:flex;
  flex-direction:column;
  justify-content:center;
  align-items:flex-start;
  text-align:left;
  border:1px solid #deccb1;
  background:linear-gradient(180deg, #ffffff 0%, #fcfaf6 100%);
  border-radius:18px;
  padding:24px 22px;
  gap:14px;
  transition:border-color .25s ease, background .25s ease, transform .25s ease, box-shadow .25s ease;
  box-shadow:0 8px 22px rgba(0,0,0,.04);
}

.complaint-card--modern:hover{
  transform:translateY(-2px);
  box-shadow:0 14px 28px rgba(0,0,0,.06);
}

.complaint-card-top{
  display:flex;
  align-items:center;
  gap:12px;
  width:100%;
}

.complaint-card--modern .complaint-card-icon{
  width:18px;
  height:18px;
  min-width:18px;
  border-width:1.6px;
}

.complaint-card--modern .complaint-card-text{
  font-size:.8rem;
  letter-spacing:.28em;
  line-height:1.2;
}

.complaint-card-desc{
  display:block;
  color:#69717d;
  font-size:.94rem;
  line-height:1.55;
  letter-spacing:0;
  text-transform:none;
  font-weight:500;
}

.complaint-types--modern .complaint-choice input:checked + .complaint-card{
  border-color:var(--brand-gold);
  background:linear-gradient(180deg, #fffdf8 0%, #f8f1e5 100%);
  box-shadow:inset 0 0 0 1px rgba(200,169,106,.15), 0 12px 26px rgba(200,169,106,.10);
}

.complaint-types--modern .complaint-choice input:checked + .complaint-card .complaint-card-icon{
  background:var(--brand-gold);
  box-shadow:inset 0 0 0 3px #30404d;
}

.complaint-help-text{
  margin-top:14px;
  color:#6c7480;
  font-size:.96rem;
  line-height:1.65;
}

.complaint-grid-2{
  display:grid;
  grid-template-columns:repeat(2, minmax(0, 1fr));
  gap:26px;
}

.complaint-grid-2--top{
  margin-top:4px;
  margin-bottom:8px;
}

.compliance-form-modern .field input,
.compliance-form-modern .field select{
  min-height:50px;
  padding:18px 0 14px;
}

.compliance-form-modern .field textarea{
  min-height:190px;
  padding:20px;
  border-radius:0;
  line-height:1.75;
}

.compliance-form-modern .field input::placeholder,
.compliance-form-modern .field textarea::placeholder{
  color:#8a8a8a;
}

.compliance-form-modern .field input,
.compliance-form-modern .field select,
.compliance-form-modern .field textarea{
  transition:border-color .2s ease, box-shadow .2s ease, background-color .2s ease;
}

.compliance-form-modern .field input:focus,
.compliance-form-modern .field select:focus,
.compliance-form-modern .field textarea:focus{
  border-color:var(--brand-gold);
}

.compliance-form-modern .input-line{
  border:0;
  border-bottom:1px solid #d9d1c4;
  padding-left:0;
  padding-right:0;
  background:transparent;
}

.file-box--modern{
  padding:20px 20px 16px;
  background:#fffdfa;
  border:1px dashed #d6c1a0;
  border-radius:18px;
}

.file-box--modern input[type="file"]{
  display:block;
  width:100%;
  margin:0 0 10px;
}

.file-box--modern .help{
  margin-top:10px;
  padding-top:12px;
  border-top:1px solid #eadfcd;
  color:#6e7682;
  font-size:.92rem;
  line-height:1.55;
}

.inline-note-wrap--modern{
  margin:10px 0 20px;
}

.inline-note--modern{
  display:inline-flex;
  align-items:center;
  gap:6px;
  padding:12px 18px;
  border-left:none;
  border:1px solid #d8dfe9;
  border-radius:999px;
  background:#f1f4f8;
  color:#4f5966;
  line-height:1.45;
  font-size:.95rem;
}

.inline-note--modern strong{
  color:#2f3640;
}

.identified-fields--modern{
  margin-top:8px;
  padding-top:4px;
}

.identified-grid{
  display:grid;
  grid-template-columns:repeat(12, minmax(0, 1fr));
  gap:24px 26px;
}

.identified-grid--balanced{
  display:grid;
  grid-template-columns:repeat(12, minmax(0, 1fr));
  gap:24px 26px;
}

.field-span-4{grid-column:span 4;}
.field-span-8{grid-column:span 8;}
.field-span-12{grid-column:span 12;}
.field-span-6{grid-column:span 6;}

.form-actions--complaint{
  margin-top:34px;
  padding-top:28px;
  border-top:1px solid #ece3d6;
}

.form-actions--complaint .btn{
  width:100%;
  min-height:66px;
  letter-spacing:.22em;
}

.btn-submit-premium{
  width:100%;
  min-height:68px;
  font-size:.82rem;
  letter-spacing:.28em;
  background:linear-gradient(135deg, #cfa85a 0%, #e2c78a 50%, #c39a4d 100%);
  color:#111;
  border:none;
  box-shadow:0 16px 32px rgba(200,169,106,.18);
  transition:transform .22s ease, filter .22s ease, box-shadow .22s ease;
}

.btn-submit-premium:hover{
  transform:translateY(-1px);
  filter:brightness(1.04);
  box-shadow:0 20px 34px rgba(200,169,106,.22);
  color:#111;
}

.btn-submit-premium:disabled{
  opacity:.8;
  cursor:not-allowed;
  transform:none;
}

.identified-required{
  color:#b83a1b;
}

@media (max-width:1024px){
  .identified-grid,
  .identified-grid--balanced{
    grid-template-columns:repeat(2, minmax(0, 1fr));
  }

  .field-span-4,
  .field-span-8,
  .field-span-6,
  .field-span-12{
    grid-column:span 2;
  }
}

@media (max-width:720px){
  .complaint-types--modern,
  .complaint-grid-2,
  .identified-grid,
  .identified-grid--balanced{
    grid-template-columns:1fr;
  }

  .field-span-4,
  .field-span-8,
  .field-span-6,
  .field-span-12{
    grid-column:span 1;
  }

  .compliance-form-modern{
    padding:28px !important;
  }

  .complaint-card--modern{
    min-height:112px;
    padding:20px 18px;
    border-radius:16px;
  }

  .complaint-card-desc{
    font-size:.9rem;
  }

  .inline-note--modern{
    display:flex;
    border-radius:16px;
  }
}

/* ===== Consulta de protocolo - resultado premium ===== */

.consultation-result-card{
  padding:38px;
}

.consultation-result-head{
  margin-bottom:22px;
}

.consultation-result-head .muted{
  margin-top:8px;
  line-height:1.7;
}

.consultation-result-meta{
  display:grid;
  grid-template-columns:1fr auto;
  gap:18px;
  align-items:end;
  padding:0 0 22px;
  margin-bottom:24px;
  border-bottom:1px solid #ece3d6;
}

.result-meta__item{
  display:flex;
  flex-direction:column;
  gap:8px;
}

.result-meta__item--status{
  align-items:flex-start;
}

.result-meta__label{
  font-size:.68rem;
  text-transform:uppercase;
  letter-spacing:.24em;
  color:#7a7a7a;
  font-weight:800;
}

.complaint-description-box{
  margin:0 0 24px;
  padding:20px 22px;
  border:1px solid #eadfcf;
  background:linear-gradient(180deg, #fffdf9 0%, #faf7f1 100%);
}

.complaint-description-box__label{
  display:block;
  margin-bottom:10px;
  font-size:.68rem;
  text-transform:uppercase;
  letter-spacing:.24em;
  color:#6b6b6b;
  font-weight:800;
}

.complaint-description-box__content{
  color:#222;
  line-height:1.8;
  font-size:1rem;
}

.consultation-history-head{
  margin:28px 0 18px;
}

.consultation-history-head h3{
  margin:0 0 6px;
  font-size:1.8rem;
  line-height:1;
  text-transform:none;
}

.consultation-history-head .muted{
  margin:0;
  line-height:1.7;
}

.timeline-modern{
  display:flex;
  flex-direction:column;
  gap:0;
  margin-top:8px;
}

.timeline-modern__item{
  display:grid;
  grid-template-columns:34px 1fr;
  gap:18px;
  align-items:stretch;
}

.timeline-modern__rail{
  position:relative;
  display:flex;
  justify-content:center;
}

.timeline-modern__dot{
  position:relative;
  z-index:2;
  width:14px;
  height:14px;
  margin-top:8px;
  border-radius:50%;
  background:var(--brand-gold);
  box-shadow:0 0 0 5px rgba(200,169,106,.16);
}

.timeline-modern__line{
  position:absolute;
  top:24px;
  bottom:-12px;
  width:1px;
  background:linear-gradient(180deg, rgba(200,169,106,.55) 0%, rgba(200,169,106,.18) 100%);
}

.timeline-modern__content{
  position:relative;
  margin-bottom:18px;
  padding:20px 22px;
  border:1px solid #eadfcf;
  background:#fff;
  transition:transform .18s ease, box-shadow .18s ease, border-color .18s ease;
}

.timeline-modern__content:hover{
  transform:translateY(-1px);
  border-color:#dec9a3;
  box-shadow:0 12px 28px rgba(0,0,0,.05);
}

.timeline-modern__top{
  display:flex;
  justify-content:space-between;
  align-items:flex-start;
  gap:16px;
  margin-bottom:10px;
}

.timeline-modern__top strong{
  font-size:1.08rem;
  color:#111;
}

.timeline-modern__date{
  font-size:.82rem;
  color:#7a7f87;
  white-space:nowrap;
}

.timeline-modern__message{
  color:#4d5560;
  line-height:1.75;
}

@media (max-width: 720px){
  .consultation-result-meta{
    grid-template-columns:1fr;
    align-items:start;
  }

  .timeline-modern__item{
    grid-template-columns:24px 1fr;
    gap:14px;
  }

  .timeline-modern__content{
    padding:18px;
  }

  .timeline-modern__top{
    flex-direction:column;
    gap:6px;
  }

  .timeline-modern__date{
    white-space:normal;
  }
}